Position: Sales Engineer

Location: Sunnyvale, CA

Responsibilities:

• Gather technical requirements and determine how to best apply FutureDial technology to address prospects’ business problems.
• Deliver articulate, effective, and audience-appropriate presentations and demonstrations that highlight FutureDial products and technologies.
• Develop proof-of-concept products and software tools to assist in closing deals.
• Drive the technical deal signoff process with legal, engineering and finance teams.
• Provide feedback to Product Management and Engineering on improving existing products and developing new products.
• Write statements of work detailing product offerings and project deliverables and time frames.

Job description:

FutureDial is looking for exceptional Sales Engineers to work with wireless carriers to design and implement user content management solutions. Sales Engineers will work with the sales team to drive technical account strategy, architect innovative solutions, and overcome technical obstacles to win strategic deals. If you are an engineer who enjoys working with people and technology more than working “heads down” in product development, we want to talk to you.

Ideal candidates must have a strong software development background and detailed technical knowledge of mobile technologies and wireless products. Candidates must also have excellent communications skills and extensive presales experience with large, wireless carriers.

Qualifications and experience required:

• 5+ years of technical sales or field sales experience.
• Previous software engineering experience preferred.
• Proven track record of selling solutions to corporations.
• HTML, XML, and scripting programming experience.
• Experience in J2ME/Symbian/BREW/Windows Mobile/PalmOS and other mobile environments/languages.
• Knowledge of web technologies.
• Experience working in UNIX and Windows environments.
• Experience working with external clients in a sales environment.
• Ability to work independently.
• Strong interpersonal and relationship building skills conducive to team development.
• Ability to interface with engineering teams.
• Strong organizational skills with attention to detail.
• Proven track record of solid project management.
• Ability to travel up to 35% of time.

Educational requirements:

BA/BS degree in Computer Science or related major.

How to apply:
Interested applicants please send your resume to Human Resources Manager, via email:cliao@futuredial.com or fax:408-541-1323.

Position: Professional Service Engineer

Location: Sunnyvale, CA

Responsibilities:

FutureDial is looking for a Professional Services Engineer to architect, design, and customize solution for large Tier 1 Wireless Operators. Responsibilities include pre-sale activities, planning, architecting, designing, integration, and implementation to close of project.
With multiple projects in the pipeline simultaneously, the ideal candidate must be able to exceed expectations in a fast-paced environment, manage multiple customer issues/projects simultaneously, provide quick responses and meet aggressive deadline.
To succeed, the ideal candidate must be an extremely self-motivated, autonomous individual with a proven track record in providing a high level of project engineer and project management support. Ability to travel 50% of the time is required for this position, including EMEA.

Job description:

    * Set and manage customer expectations through written and verbal communications.
    * Manage internal and external communications concerning major milestones, identify potential project risks, provide continuing
       direction to the project team, and conduct regular status meetings to review project activities.
    * Facilitate, coordinate, and track day-to-day activities and resources required to deliver the services efficiently, on time and with the
       proper quality.
    * Provide detailed installation specifications to minimize delays, improve quality, and increase profitability.
    * Provide professional services quotations for both internal and external requests.
    * Provide professional services responses for all RFP's.
    * Perform regular risk assessment and mitigate risks that may arise to minimize affects on the project, the client and the company.
    * Nearing project completion, solicit customer feedback to assure the service efforts met all customer expectations for schedule, cost,
       objectives and support.

Qualifications and experience required:

    * Excellent oral & written communications skills.
    * 5 years of experience in professional services capacity within telecommunications (others need not apply).
    * Strong interpersonal skills for both internal and external communication.
    * Flexibility and ability to prioritize multiple tasks in a fast paced environment.
    * Superior project management skills.
    * Strong, proven leadership skills.
    * Self directed individual that is also an innovative thinker and energetic "get it done" person.
    * Strong initiative is a key success factor for this role.
    * Fluent with MS Word, Excel, Project, Visio, PowerPoint and Outlook Familiarity with a variety of telecommunication installation
       concepts, practices, and procedures.
    * Strong technical account management and customer service skills.
    * Fluent with Oracle 10G, BEA Web Logic, SQL, and Web Applications.

Educational requirements:

Bachelor's degree in related area (EE, CSE)

How to apply:
Interested applicants please send your resume to Human Resources Manager, via email:cliao@futuredial.com or fax:408-541-1323.

Position: Director of Product Management

Location: Sunnyvale, CA

Responsibilities:

FutureDial is looking for a passionate and talented Director of Product Management to lead planning, management and product definition for the current and next generation of products and services being developed. In this role you will help to define the future of device management for wireless devices. You’ll work with the leading wireless carriers, wireless handset vendors, and partners, while drawing from FutureDial’s deep expertise in wireless device management.

Manage the complete product management lifecycle for our MMP solutions for retail, consumer web, warehouse, and enterprise. Drive the major/ minor release cycles for existing products.

As leader of the product management team, you will personally take responsibilities for the following individual contributor activities:

        Product/Business Thought Leadership: Synthesize new product and new business concepts. Contribute vision and thought
        leadership, both at the corporate level (strategic) and at the individual product level (tactical). Instigate and facilitate an ongoing
        brainstorm and cross-functional debate about the merits of current and prospective future FutureDial products.
        Influence FutureDial corporate strategy, and co-author the annual strategic plan. Be the Product Champion.

        Team Development: Hire, lead, and manage a team of product managers. Actively coach them and develop them on a daily and
        weekly basis. Serve as a positive role model. Orchestrate focused professional development and functional training activities.
        Maximize their success and personal growth by empowering them, supporting them, and inspiring them.

        Product Portfolio Management: Actively manage the composition of the portfolio of products. Play a leadership role in identifying
        and championing new products, new businesses, and new markets consistent with FutureDial corporate strategy.
        If necessary, play a similar leadership role in recognizing and championing the exit of fundamentally bad businesses.
        Identify and exploit potential synergies among existing and potential future products.

        System Development: Design and instill a structured but flexible framework or “system” of product management that enables the
        organization to innovate, scale, accelerate development, ship products on schedule, rapidly assimilate new employees, and
        seamlessly weather turnover of individual staff. Establish a combination of traditions, tools, templates, values, vocabulary, staff,
        and processes that maximize the effectiveness of the product management and product development organizations.

As leader of the product management organization, you will be evaluated on the success of your team. Individual members of your team will have the following responsibilities for each of their respective product lines, and you will share this responsibility across all product lines:

        Customer and Market Analysis: Develop deep understanding of customers and their needs. Analyze broader business context,
        including industry structure, competitive dynamics and distinctive FutureDial capabilities. Infuse the organization with a deep
        knowledge of customer perspectives and requirements. Meet regularly with customers and ecosystem partners in music, video, or
        games, as required, to elicit needs, validate product designs, and support strategic sales activities. Build and manage an informal
        customer advisory council.

        Product Strategy: Create and validate a long-term product roadmap. Develop and communicate a detailed value proposition,
        business case and go-to-market strategy. Product Design: Formulate high-level business requirements and low-level product
        requirements. Work with FutureDial engineers and external design agencies to develop and continuously refine a user experience
        with extraordinary usability, craftsmanship, and production value. Collaborate with the engineering team to ensure that products
        meet requirements, ship on schedule and ultimately address the needs of customer and users. Champion the perspectives and
        interests of customers, users, and other external stakeholders.

        Project Management: Cross-functionally coordinate end-to-end product design, development, and go-to-market pipeline.
        Drive executive staff, engineering, sales, marketing, customer support, and professional services to achieve product success.
        Serve as authoritative central hub of communication, ensuring that all product stakeholders throughout the organization remain
        aligned, informed and empowered.

Product Marketing: Lead the organization in crafting a value proposition and packaging a complete solution that addresses the broader needs of customers. Express the solution to the marketplace. Work closely with Marketing to communicate features and benefits through all available information channels. Provide marketing and field sales organizations with product documentation, tools, training and support required to maximize market success.
 
Qualifications, Education and Experience:

Required:
    * 5-7 years of formal product management experience.
    * Passion for detail.
    * Product Management experience in designing and shipping a software product to Tier 1 carriers.
    * Track record of creating successful leading edge products and services.
    * Demonstrated deep functional expertise in product management and product marketing.
    * Ability to think outside the box and be highly creative.
    * Excellent verbal, written and presentation skills.
    * Demonstrated ability to communicate effectively and persuasively at all levels internally and externally.

Desired:
    * EE or CS undergraduate degree and/or engineering work experience strongly preferred.
    * Combination of large company and start-up experience preferred.
    * Experience with wireless carrier software and/or handsets.

How to apply:
Interested applicants please send your resume to Human Resources Manager, via email:cliao@futuredial.com or fax:408-541-1323.

Position: Web QA Engineer

Location: Sunnyvale, CA

Role:

Need highly experienced QA person for Web-based application testing.

Need to demonstrate ability to develop and write comprehensive test plan based on functional specifications.

Need to demonstrate QA approach to testing a Web-based application with live example.

Responsibilities:
   
    * Develop and document test plans and procedures.
    * Ability to design test plans and execute test procedures for complex applications.
    * Execute, analyze, document test results, and work closely with the developers to isolate and reproduce defects.
    * Participate in technical design and code reviews.
    * Interact closely with members of the cross-functional team.
    * Communicate status & issues on timely fashion.
    * Working knowledge of web-based application protocols highly desirable.
    * Experience working with Java-based web applications highly desirable.
    * Strong understanding of multi-user software development.
    * Solid understanding of relational DB concepts.
    * Ability to read and understand technical design specification documents.
    * Solid troubleshooting and debugging ability.
    * Good knowledge of QA methodology.
    * Hands-on application-level experience with SQL databases (prefer Oracle).
    * Experience developing database applications is highly desirable.
    * Experience designing/implementing automatic test harnesses desirable.
    * Experience with data-driven, white box test automation & system-level testing desirable.
    * Programming experience with C++/Java is preferable.
    * Experience with troubleshooting in Windows environment is preferable.

Educational requirements:

Bachelor's degree in related area (EE, CSE)

How to apply:
Interested applicants please send your resume to Human Resources Manager, via email:cliao@futuredial.com or fax:408-541-1323.

Position: Inside Sales Representative

Location: Sunnyvale, CA

FutureDial is looking for focused and well-organized individuals to join the Inside Sales team selling FutureDial Content Management Solutions, including the FutureDial’s RDM. RDM is a software product designed to offer wireless retailers the ability to Back-up, Edit, and Restore mobile content.

You must be comfortable making dozens of cold calls a day, generating interest, qualifying prospects, and building solutions.
You must also have demonstrated experience prospecting and growing an account list, as well as closing sales.

Responsibilities:

    * Be responsible for the entire sales process from prospecting to close.
    * Lead generation/outbound calling and warm lead follow up.
    * Understand customer needs and requirements.
    * Present and articulate advanced product features and benefits of FutureDial’s RDM solution.
    * Be able to sell and differentiate in a competitive environment.
    * Provide on-line demonstrations.
    * Close sales and achieve quarterly sales quotas.

Qualifications:

    * BA/BS degree.
    * Excellent communications capabilities.
    * Ability to mange entire sales process from prospecting through close.
    * Ability to manage in high activity, high transaction environment.
    * Experience in closing deals.
    * Enthusiastic, highly motivated individuals with a serious work ethic are required.
    * Proven track record in inside sales. Ability to meet and exceed individual sales targets on a consistent basis.
    * A minimum of 2 years selling experience in hardware/software sales.

How to apply:
Interested applicants please send your resume to Human Resources Manager, via email:cliao@futuredial.com or fax:408-541-1323.

Position: QA Engineer

Location: Sunnyvale, CA

Responsibilities:

FutureDial develops application software and drivers for the fast growing mobile phone industry. To meet increasing demand for its products from major carriers worldwide, FutureDial is seeking qualified QA engineers that can help test and qualify mobile device drivers and mobile device applications developed for the PC. Responsibilities of the QA engineer include the development of test plans, execution of test plans and documentation of test results. Familiarity with test automation and bug-tracking software is necessary.
Applicants must be self-motivated to achieve results in a timely manner and work smoothly across major functional groups.

Qualifications:

    * 3+ years of software QA and test experience for Windows applications.
    * Programming skills.
    * Familiarity with scripting languages.
    * Familiarity with test automation tools.
    * Familiarity with Office tools.
    * Knowledge of handset firmware desirable.
    * Knowledge of Windows Installer system desirable.
    * BS in Computer Science or equivalent.

How to apply:
Interested applicants please send your resume to Human Resources Manager, via email:cliao@futuredial.com or fax:408-541-1323.

Position: Web Art Director

Location: Sunnyvale, CA

This position is responsible for creating and managing online marketing material, as well as the creation and delivery for any/all of the following: Online marketing pieces such as email, web pages, mini-sites, customer portals including web application/web form design.

Responsibilities:

    * Creation and delivery of online marketing materials for the FutureDial web site.
    * Creative design and input on new and emerging digital products.
    * Creative design of web-based custom solutions.
    * Ability to work closely with technology group and other cross-functional areas in a startup environment.
    * Knowledge of emerging technologies and a broad background in the newest tools in creative development
       (including those with high consumer usage and adoption) including Adobe Photoshop/Imageready, Adobe Dreamweaver and
       Adobe Illustrator.
    * Proficiency with Macromedia Flash when used for both multimedia presentations and web content creation.
    * Knowledge of web page templating and the importance of its role in the maintenance of a medium to large web site.
    * Knowledge of source control software such as Microsoft Source Safe or CVS is encouraged.

Qualifications:

    * One to three years of design of design experience a must with a concentration in online web design strongly preferred.
    * Strong creative design skills are mandatory, including high competency in Photoshop, Dreamweaver, and a full complement of
       Web-related production tools.
    * Applicants should also have strong skills in the area of DHTML, which includes JavaScript-based manipulation of HTML elements.
    * High energy level and interest in/enthusiasm for growing the business are required.
    * Strong communication and interpersonal skills are essential, as is the ability to thrive in a fast-paced, challenging work environment.

How to apply:
Interested applicants please send your resume to Human Resources Manager, via email:cliao@futuredial.com or fax:408-541-1323.