This page contains answers to frequently asked questions about FutureDial Suite. If you seek troubleshooting tips or technical support questions, please visit our Support Pages.

 

You will need to reinstall the USB drivers in this case.

1. Open the Device Manager.
2. Connect the data cable and cell phone to your computer.
3. Click on the + symbol next to: Modems, Ports, Other Devices, and Universal Serial Bus Controllers.
4. There should be a device listed with a yellow exclamation mark next to it.
5. Unplug the data cable from the computer. If the device with the yellow exclamation mark next to it disappears, then you are looking at the correct item. (The name of the device may vary.)
6. Reconnect the data cable and cell phone to the computer.
7. Open the Device Manager.
8. Use your right mouse button to click on the item.
9. Click Update Driver. Click the Install the software automatically (Recommended) option.
10. Click Next and then Finish. The USB drivers should be installed automatically.

 

Insert the FutureDial Suite CD-ROM into the computer. Choose the Install USB Drivers option. If the drivers do not load properly, follow the steps below.

1. Go to the Device Manager. The installed Help file has detailed steps on how to do this.
2. Connect the data cable to the cell phone and PC.
3. Find the item that shows up in the Device Manager for this phone. It should be listed under one of these options: Modems, Ports, Other Devices, and Universal Serial Bus Controllers.
4. Right click on the device and click Update Driver.
5. Click on the button that Install from a list or specific location (Advanced).
6. Click Next.
7. Check the box that says, Include this location in the search.
8. Click Browse.
9. Look for your CD-ROM Drive. For Windows XP users, click on the + sign next to My Computer. Find the folder that says USB Drivers and click OK. Click Next and then Finish.

 

1. Insert the FutureDial Suite CD-ROM into the computer.
2. Choose the Install USB Drivers option.
3. Connect the cell phone to the computer.
4. Verify that the data cable connection is intact and solidly in place.
5. Turn the cell phone off and back on, with the data cable plugged in.
6. If that fails to load the drivers, restart the PC with the data cable and cell phone connected.
7. Go into the Device Manager. (Open FutureDial Suite and choose Help for detailed instructions on how to do this.)
8. With the cell phone and PC connected, look to see if the cell phone is showing as an Unknown Device.
9. Disconnect the cell phone and data cable. If the Unknown Device is no longer in the Device Manager, that is how the computer is seeing your phone.
10. Try to update the drivers for the Unknown Device. (See the installed Help file for instructions.)
11. An Unknown Device indicates a hardware failure - the cable, the USB port or the cell phone itself.

 

1. Go to the Device Manager and look for a device with a yellow question mark. The device will be called either QUALCOMM or LGE.
2. Once you locate this device, you will want to right click on it and choose Update Drivers.
3. If you have not already installed the USB drivers, follow the steps in Question 2 above to install them. Then go back to the device in question and update the USB drivers. You will go through this step three times with Cable #50.
4. To verify that the USB drivers are installed correctly, look under Modems for a FutureDial USB Modem, under Ports for a FutureDial Diagnostic serial com port driver, and under Universal Serial Bus Controllers for a FutureDial Composite device.
5. If you see any two of these devices, look for an unknown device with a yellow question mark and repeat Steps 1 through 5.

 

1. Right click on Unknown Device and select Uninstall.
2. Turn the Sanyo phone off, keep it connected to PC, and then turn the phone back on. This will allow Windows to recognize the phone and install the correct USB drivers.

 

1. You will have to remove FutureDial Composite Device by right clicking on it and choosing Uninstall.
2. Go to the Control Panel and open Add/Remove Programs. Select FutureDial USB Modem Driver Set and select Uninstall.
3. Disconnect your phone.
4. Restart your computer and reinstall the USB drivers from the FutureDial CD-ROM’s Install menu.
5. Connect your phone, and look for the Add New Hardware Wizard and reinstall the USB drivers.

 

Which one should I use to connect to the internet? How do I change the modem?

After you install FutureDial USB drivers you will see the FutureDial USB Modem. When you open FutureDial Suite and click on Internet you will then install the FutureDial SnapDialer Modem, which is installed automatically during the process. Once you have SnapDialer open, you can click on the Edit button to change the modem to the one you want.

 

Is one modem faster than the other?

Both modems function the same way.

 

Cable #32 does not support media transfer. You must use Cable #48, a pure USB data cable, to transfer pictures in your Motorola phone. Please click here to order Cable #48.

 

This can be resolved by going to the Device Manager, right click on My Computer and choose Manage, then click on Device Manager.

 

Look for the Ports category and expand it. Look for the FutureDial Diagnostic Serial Com Port Driver and double click on it. Click on the Advanced tab. Select Advanced Port Settings and select a lower com port #. For example if you are currently on Com 6. You can choose Com 4.

 

On a Samsung or Sanyo cell phone, press Menu\Settings\Security, enter the last four digits of your cell phone number and look for a Reset Phone or Reset Default. Select this menu item to reset your phone to the factory settings without deleting any of your data on the phone. Once the phone has been reset you can try connecting to the internet again.

 

Using the following command will help to keep the connection, especially for Sprint phones.

1. Click Start in your Windows.
2. Click Run.
3. In the Window type in: Ping -t yahoo.com
4. A window will open, keep it open for as long as you are using the connection.

 

Depending on the carrier you are using, connection speeds can vary from 14.4kbps to 100kbps. The speed is determined by the carrier and other factors, such as how many other people in your area are using the connection, your phone model and the rate plan you are on.

 

When you are connected and have SnapDialer open, look next to the Connection Device. If you do not see a FutureDial USB Modem, please click Edit and change your default USB Modem to the correct FutureDial USB Modem. Click OK and try to connect again.

 

If you receive this type of detection errors, most likely you have conflicting software that prevents FutureDial Suite from detecting the phone automatically. The best way to resolve this is to:

1. Click Start and go to Run. Type “msconfig” and click OK.
2. Under the General tab you should select Selective Startup and remove the mark next to Load Startup Items. Click Apply, close and restart your computer.
3. Once you system has been rebooted, you can try running FutureDial Suite again.

 

1. Open FutureDial Suite and click on Edit Options (depending on the version of FutureDial Suite you have) and then select Preferences. Remove the check mark next to Use Current Phone As the Default Phone.
2. Close FutureDial Suite and open it again. Choose your phone model and continue to use the software.

 

1. Open FutureDial Suite with your new phone connected and adds a contact to the empty phone list.
2. Then click the Save button and save your new “TEMPLATE”.
3. Locate both the template from Step 2 and your other phonebook.
4. Open both of them side by side and highlight the contents of each column header and paste into the template under the correct column header (you will need Excel to do this).

5. Open FutureDial Suite and click the Load button. Choose your new template that you created and export it to your phone.

1. Connect your old phone to PC and read its phonebook into the PC by clicking the Import icon.
2. Connect your new phone to PC and read its phonebook into the PC by clicking the Import icon.
3. Once your old and new phonebooks have been merged, you can then click the Export icon to transfer the merged phonebook into your new phone.
Note: You must read from your old phone prior to writing your new phonebook.

 

"The installer could not find a valid version of FutureDial software on the system."

 

1. This error message means one of two things. Either you have not purchased FutureDial SnapSeries software or you have purchased it but have since uninstalled it from your PC.
2. If you have not purchased FutureDial SnapSeries software, you will have to purchase FutureDial SnapSeries software in order to use the upgrade you downloaded. Please email support@futuredial.com to exchange FutureDial Suite Upgrade for the full version of FutureDial Suite.
3. If you have purchased FutureDial SnapSeries software, reinstall it and then install the FutureDial Suite Upgrade.

 

You can reset your phone from its Security menu. The lock code is normally the last four digits of your cell phone number. This will reset the phones settings back to factory default, but will not remove any data from your phone.

 

You can use each copy of the FutureDial Suite software with 3 different phone models. To use it with additional phone models, please call FutureDial at 408-541-9042.

 

Log into your email account and look for FutureDial order confirmation email from orders@futuredial.com. This email will contain your serial number for FutureDial Suite Upgrade.

 

Your phone will not give you this option unless it has more than half battery life left.

 

Each wireless carrier has its own rate plan. Most carriers require a data plan to be added on to your wireless voice service. The speed of the connection also plays a role in the monthly subscription cost. Please contact your carrier for more information. FutureDial Suite is designed to be used with each carrier's data service.

 

Currently FutureDial Suite supports MP3 on certain handsets. The ringer format FutureDial Suite currently supports for all phones is MIDI.

 

1. You need to update your FutureDial Suite software by visiting:

 

The FutureDial Suite Support Page

 

2. Log in with your serial number and email address you used to register with.
3. Download the update and install it. If you are using a dial-up connection, you may not be able to download this update. Please call FutureDial Tech Support team at 408-541-9042 and request the update on CD-ROM.