This page contains answers to frequently asked questions about SN-RMS. If you seek troubleshooting tips or technical support questions, please visit our Support Pages.
Hardware Requirements:
- CPU: Pentium 4 or AMD Athlon 1.5 GHz or higher
- Memory: 512 MB or more
- Free disk space: 15GB or more
- FutureDial-certified HUB and cables
- FutureDial-certified Bluetooth transceiver
Software Requirements:
- Operating System: Microsoft Windows XP with Service Pack 2 (RMS users must have Local PC Administrator Rights)
- Web Browser: Windows Internet Explorer version 6.0 or 7.0
Connectivity Requirements:
- Internet connectivity with DSL or higher speed
- IP connection to TCP port 80 of RMS application server
- IP pool list from Sprint to give restrictive access to SN-RMS IPs only to Sprint
You may use the FutureDial-brand cables you have previously purchased for use with ICSS. However, you should discard your ICSS FutureDial USB cable hub and instead use the newer USB cable hub for use with SN-RMS. Note that some phone handsets will require a Bluetooth interface for connecting to your PC - this Bluetooth dongle can be ordered from the FutureDial website.
If you are a Sprint ASC that has not purchased a FutureDial cable/hub kit in the past, you will need to order the SN-RMS Starter Kit to use the SN-RMS software. This kit contains USB data cables, a USB Bluetooth dongle, and a SIM card reader. (Please also refer to the SN-RMS System Requirements FAQ).
After first ordering and receiving the SN-RMS Starter Kit, you will be provided with a link with instructions to download and install the SN-RMS software onto the PC in your ASC.
SN-RMS supports many models of different manufacturers. Support for new handsets is added periodically. To view the latest list of supported devices, click here.
