SN-RMS is the latest mobile device and content management solution for Sprint retail stores and Sprint Authorized Service Centers, building and expanding on previous ICSS capabilities. SN-RMS enables you to transfer phonebooks between handsets and for loading firmware, PRL, account information, and settings data into mobile devices. SN-RMS features subscriber content management tools and phone support tools (PST).

• Transfer: Quickly transfers a phonebook from one phone to another
• Phonebook Backup: Creates a back-up copy of the customer's phonebook to a secure server to safeguard against future loss if the phone is ever lost, stolen or damaged
• Phonebook Restore: Loads a previously saved phonebook file from a secure server onto a phone
• Phonebook Print: Prints out the phonebook of a phone for the customer's reference or record-keeping purposes
• Phonebook Erase: Removes a phonebook from an old phone (such as a trade-in phone)

• Software Download: Loads a desired firmware file into a phone
• Preferred Roaming List (PRL) Update: Loads a PRL file into a phone
• Provisioning: Loads account information into a phone to activate it prior to sending the subscriber home from the store
• Settings: Changes the settings on a phone. This operation can reveal and/or change passwords or programmed MSID
• Refurbish: Resets a phone back to its Sprint PCS specific defaults