The first time you use ICSS, you must configure the USB hub system. A SIM Card Reader (supplied by FutureDial) is needed to calibrate the USB Hub. The ICSS program refers to the SIM Card Reader device as the "USB Calibrator." The SIM Card Reader (Part # SIM01U) is shown here.

Before you begin hub port calibration, make sure that the USB Hubs are powered on, connected to the PC, and that no USB phone data cables are plugged into the ports of the USB Hubs. Follow the instructions for calibrating the hubs as shown in the ICSS User Manual.

This is the file that handles phone detection and communications. If the user is running version below .114 please update to .117 or higher. You can do this by running the Sanyo 8200 update from www.nascsupport.com website.

First, re-install the dongle drivers (you may get these by emailing cerickson@futuredial.com). Also, check to see if a parallel expansion card is being used. If you do have a expansion card installed ICSS will not detect the dongle. If the parallel dongle is still not working, exchange it for a USB dongle. You can send in a request to cerickson@futuredial.com.

Note: We must receive the defective dongle before sending out replacement.

This is only for Win 2k users

1. Go to Add\Remove programs in control panel. Remove the Windows installer.

2. Run msiexec.exe /regserver command and reboot the system.

3. Install windows installer 3.1 WindowsInstaller-KB893803-v2-x86.exe

4. Install .net framework

"Installation" refers to two different aspects.

1. USB driver Installation issues

2. ICSS Application Installation Issues

Installation of the USB drivers might fail if the user does not have administrative status. Installation of the ICSS software entails correct installation of several client and server components (applicable to your ICSS version) and other USB components. Successful installation of these components sometimes requires administrative privileges on the client system. If you do not have these privileges then the installation might fail.

If the cable being used is a USB cable, the drivers might not be installed correctly and as a result ICSS will not be able to communicate successfully with the phone. Always look in the device manager to see if the phone shows up under the modems option as a "FutureDial USB modem" (as described earlier in this user manual).

Sometimes the phone being used might be running on a non-supported version of firmware. If this is the case, then FutureDial will need to be contacted to see what the plans are on supporting this version of firmware. There are also cases where settings within the phone need to be manually changed using the phone's keypad to enable successful communication of ICSS with the phone.

While most handsets have one fixed software version (similar to a PC's operating system), some handsets have multiple versions available commercially in the field. Unfortunately in some cases the changes in the underlying software are so severe that ICSS can not longer read and write phonebook information with such a handset.

FutureDial has identified the following software versions as incompatible with ICSS. In most cases you will be able to ask the user to update their handset software to the latest version, and ICSS will work with the more updated version. In some cases, however, even upgrading firmware to the latest version may not be compatible. The following table lists all the versions that are known to be incompatible with ICSS.

Carrier	Make	Model	Firmware
Sprint	Audiovox	8920	T120SP0T19.151
Sprint	Samsung	A700	XJ13
Sprint	Samsung	A460	WI19
Sprint	Samsung	A680	XC27
AT&T	Nokia	3360	3.04, 26-08-02.NPW-1
Verizon	Kyocera	SE47	NT1.0.08
Verizon	Kyocera	2325	VX1.0.26
Verizon	LG	3200	T32VZV03
Verizon	LG	2000	T24VZV04
Verizon	LG	6000	T60VZV06
Verizon	LG	4600	T46VZV02

All handsets:
If the detection fails, please reset the handset by powering off and on.

Driver:
User needs to install LG and Nokia Driver separately from FutureDial MCCI Driver v4.34.0.2705.

Detection:
For Samsung A9xx series: On Win 2k - the detection may take up to 12 seconds for the application to connect to the handsets. On Win Xp - the detection may take up to 13 seconds for the application to connect to the handsets.

Audiovox / Toshiba 4050:
Firmware Issues: None
Cable Issues: None
Other Issues: 'Settings' component - After finished reading from the phone, the software may become really slow.
Connecting to phone error. In order to make this phone work, follow the steps below.

Plug in a VM4050 and go to the Device manager, open up the Audiovox Modem properties.

When the Modem Properties box pops up, click on the Diagnostics tab at the top. Then click on the Query Modem button.

You will see this dialog box:

.and after you click OK on the Modem Properties screen, you can now successfully connect a VM4050 phone!

After query the modem is finished, close the Device Manager and then run ICSS software.

Hitachi G1000:
Firmware Issues: None
Cable Issues: None
Other Issues: 'Provisioning' component - Please dial # #74663 and press 'OK' to establish connection to do the 'Provisioning' component.

Hitachi P300:
Firmware Issues: None
Cable Issues: None
Other Issues: After each read or write operation, the next operation will fail. The hardware design of this phone causes this problem. You will need to power cycle this phone (turn it off and then back on) after each read/write operation.

LG 1200, LG 1010, 1100:
Firmware Issues: Software Version 30 not supported.
Cable Issues: None
Other Issues: These phones support multiple fields like Home1, Home2. Work1, Work2, Fax1, Fax2, Data, No. Label, etc. but they allow only a maximum of 5 of these fields to be set with numbers (memory limitations). In situations like this, ICSS will only read one entry from the 5 main categories of home, work, mobile, fax and pager and the other information is potentially lost (in memory when the dll loads and lost when the target phone's dll is read). This is the way the application has been designed. A message saying 'Writing PRL is complete' will appear during 'PRL Update' or 'Refurbish' task. It takes approximately 1-2 minutes to disappear after clicking 'OK' button.

LG 1150:
Firmware Issues: None
Cable Issues: None
Other Issues: On XP Pro handset will fail to connect, power cycle handset will resolve the problem.

LG 1300:
Firmware Issues: None
Cable Issues: None
Other Issues: Writing to handset may fail if the data cable is connected to an external USB hub.

LG 225:
Firmware Issues: None
Cable Issues: None
Other Issues: Make sure to use Version 1.2.2.68 of the FDDetectComm.dll

LG 535:
Firmware Issues: None
Cable Issues: None
Other Issues: This phones support multiple contact fields: Contact mapping may not be accurate when exporting number over to phone.

LG 5350:
Firmware Issues: Firmware lookup: "Menu", "9 - Phone Info", and then scroll down to the S/W version. ICSST currently supports only version LX535021 for this phone. If you have version LX53501D then you will need to get an upgrade from any Sprint store.
Cable Issues: For serial cable: Make sure that the internal settings for the 'data in' is set on RS232. For pure USB cable: Make sure that the internal settings for the 'data in' is set on USB. ["Menu", "8 - Settings", "9- Setup", "4 - Data In", "2 - Method"]
Other Issues: This phones support multiple fields like Home1, Home2. Work1, Work2, Fax1, Fax2, Data, No Label, etc. but they allow only a maximum of 5 of these fields to be set with numbers(memory limitations). In situations like this, ICSS will only read one entry from the 5 main categories of home, work, mobile, fax and pager and the other information is potentially lost (in memory when the dll loads and lost when the target phone's dll is read). This is the way the application has been designed.

LG VX4400:
Firmware Issues: Firmware lookup: "Menu", "9 - Phone Info", and then scroll down to the software version. ICSST currently does not support TE4VZV10.
Cable Issues: For serial cable: Make sure that the internal settings in the phone for the 'data in' is set on RS232. For USB cable: Make sure that the internal settings in the phone for the 'data in' is set on USB. ["Menu", "8 - Settings", "6- Data Settings", "2 - Select Port"]
Other Issues: Occasionally, ICSS will be unable to successfully read some of the contacts in the phone and will only display a partial list of the phone contact list. This is because the phone's contact management system just does not return certain contacts when queried for them. In such a situation ICSST is forced to skip over them and proceed to the next one.

LG VX6000:
Firmware Issues: None
Cable Issues: For serial cable: Make sure that the internal settings in the phone for the 'data in' is set on RS232. For USB cable: Make sure that the internal settings in the phone for the 'data in' is set on USB. ["Menu", "9 - Settings", "6- 1 x Data", "2 - Select Port"]
Other Issues: None

Motorola C333:
Firmware Issues: None
Cable Issues: None
Other Issues: Phone memories limitation, Phone can only hold up to 100 total of contacts in the phone memory location. An extended memories error if export over 100 contacts over to this phone.

Motorola C332:
Firmware Issues: None
Cable Issues: None
Other Issues: Phone memories limitation, Phone can only hold up to 100 total of contacts in the phone memory location. An extended memories error if export over 100 contacts over to this phone.

Motorola StarTec/TimePort 7868:
Firmware Issues: Firmware lookup, "Menu", "0 - Settings", "0 - Phone Info". ICSS currently supports only version "6654" for this phone. If you have version "7654" ICSS does not support this and there are no plans to do so at the moment.
Cable Issues: None
Other Issues: Phone memories limitation, Phone can only hold up to 100 total of contacts in the phone memory location. An extended memories error if export over 100 contacts over to this phone.

Motorola V3c:
Firmware Issues: None
Cable Issues: None
Other Issues: No duplicate name is allowed.
Phone allows 2 emails. Only 1 will be shown.
Phone allows 2 Mobile phones. Only 1 will be shown.
Phone position 1-5 are reserved for #MIN, voicemail etc. Thus, not read.

Motorola V551:
Firmware Issues: None
Cable Issues: None
Other Issues: When doing phone to phone transfer or restore to handset with a full phone book list- the applications may crash after the error message 'the applications was unable to write to the phone'.

Motorola V505:
Firmware Issues: None
Cable Issues: None
Other Issues: Restore can take up to 30 minutes to complete.

Motorola V551:
Firmware Issues: None
Cable Issues: None
Other Issues: When writing full phone book using Phone to Phone / Restore features, application s may crash after an error message 'the apps was unable to write to the phone'.

Motorola V600:
Firmware Issues: None
Cable Issues: None
Other Issues: With 300 contacts in the headset, it may take up to 30 minutes to connect.

Nokia 3100:
Firmware Issues: None
Cable Issues: None
Other Issues: could not detect from phone. Unplug the cable off the phone and plug the cable back in after every transaction red and write. Phone will not reset the data connection setting and remains open.

Nokia 3200:
Firmware Issues: None
Cable Issues: None
Other Issues: could not detect from phone. Unplug the cable off the phone and plug the cable back in after every transaction red and write. Phone will not reset the data connection setting and remains open.

Nokia 3205:
Firmware Issues: None
Cable Issues: None
Other Issues: Window 98SE is not compatible with this phone when running ICSS software with phone attached. Fail to read from phone and may also see system crash or blue screen.

Nokia 3585i:
Firmware Issues: None
Cable Issues: None
Other Issues: 'Software Download' and 'Refurbish' component - Handsets will fail to do 'Software Download' and 'Refurbish' if it is on 'Power Save' Mode.

Nokia 6200:
Firmware Issues: None
Cable Issues: None
Other Issues: Make sure both SIM and phone book does not contain the same contact information. Reconnect the handset after each transaction. Handset must be in stand by mood to function correctly. If SIM card registration failed" screen appears on handset it will cause the software not to read from the phone. If handset keeps failing to read, powers cycle the handset to restore the connection.

Nokia 7210:
Firmware Issues: None
Cable Issues: None
Other Issues: Make sure both SIM and phone book do not contain the same contact information. Known issue with SIM card: data may be lost on SIM type contacts. Power cycling the handset reduces the percentage of missing data. Application may close out on Windows 98SE.

PalmOne Treo 600:
Firmware Issues: None
Cable Issues: None
Other Issues: 'Provisioning' component - Please dial # #8778 to start the download mode on the phone.

Samsung A460:
Firmware Issues: Firmware lookup: "Menu", "8 - Setup/Tool", "1 - Display", "5 - Version". ICSS currently supports only versions "S:A460 WD26" or "S:A460 VK04" for this phone. If you have version S:A460 VJ25 then you will need to get an upgrade from any Sprint store.
Cable Issues: For serial cable: none. For pure USB cable: Make sure the RED USB connector is plugged in for cable 4.
Other Issues: This cable's interface to the phone is sometime not 100% secure and all pins might not be making contact. You will need to adjust the connector until you see some listing in the device manager for this phone (FutureDial modem under modems in the device manager). If after ICSS reads to the phone, you see all empty fields for contacts populated with garbage data, you will need to get a dll (dynamic link library) update for this phone. Please visit our website http://www.futuredial.com for this.

Samsung A460:
Firmware Issues: None
Cable Issues: For serial cable: Sometimes the serial cable does not respond and cannot connect to phone. To fix this problem choose the A460 USB and run the ICSS with no phone connected. Now plug in the A460 to serial cable and choose A460 serial. For pure USB cable: none

Samsung A500:
Firmware Issues: Firmware lookup: "Menu", "0 - Settings", "0 - Phone Info". ICSS currently supports only versions "S:ES.A500 VI16" or "S:ES:A500 WD29" for this phone. If you have version "S:ES.A500 VH10" then you will need to get an upgrade from any Sprint store.
Cable Issues: For serial cable: none. For pure USB cable: Make sure the GREEN USB connector is plugged in for cable 4.
Other Issues: This cable's interface to the phone is sometime not 100% secure and all pins might not be making contact. You will need to adjust the connector until you see some listing in the device manager for this phone (FutureDial modem under modems in the device manager).

Samsung A600:
Firmware Issues: Firmware lookup: "Menu", "8 - Settings", "0 - Phone Info". If you have software version WG03 for this phone, please note that hardware version .05 is currently compatible. If your hardware version is .06 then ICSS will not be able to communicate correctly with the phone at this time. An update for this will be available shortly.
Cable Issues: None
Other Issues: None

Samsung A620 (VGA 1000):
Firmware Issues: Firmware lookup: "Menu", "8 - Settings", "0 - Phone Info". ICSS currently supports versions "WI15" and "WG15" for this phone. If you have version "WG09", ICSS will not be able to communicate correctly with the phone at this time. You will need to have the phone upgraded to the latest firmware "WG15" from a local Sprint store, before ICSS can read from the phone.
Cable Issues: None
Other Issues: None

Samsung A660 (VI660):
Firmware Issues: None
Cable Issues: None
Other Issues: Sometimes, the software will take a long time to read all the phone contact information (around half an hour). In such cases, please terminate ICSS, power-cycle the phone and retry the operation. ICSS is currently unable to transfer a full phonebook (three-hundred contacts). This issue is being currently worked on and a fix will be provided shortly. When ICSS is writing contacts to the phone, it will report "writing to phone error" and terminate. If you check the phone, all but the last two contacts will not be written.

Samsung A700:
Firmware Issues: None
Cable Issues: None
Other Issues: After a couple of phone book restore, handset may not store the expected maximum amount of number, User may need to erase the phonebook to regain its full capacity.

Samsung A840:
Firmware Issues: None
Cable Issues: None
Other Issues: Mapping phonebook issue; phone numbers will export to phone, but the category type changed. Example: Home becomes Work; Mobile becomes Fax; etc.

Samsung A900, A920 and A940:
Firmware Issues: None
Cable Issues: None
Other Issues: 'Erase Phone Book' component - Please wait until the phone restart again before clicking the 'Start' button in the 'Erase Phone Book' task window. 'New Phone Transfer' component - When doing 'New Phone Transfer' to non-empty target phone, this task will overwrite the first entry on the target phone. Multitasking is not stable for these handsets.

Samsung P107:
Firmware Issues: None
Cable Issues: None
Other Issues: ICSS will fail to read from handset (time issue with the handset) if handset was just power on and has a large phone book. It will take some time before ICSS can retrieve information from handset. When handset contains more then 500 contacts in the phone book, ICSS will report error with a minus number in the description.

Samsung A560:
Firmware Issues: Firmware lookup: "Menu", "8 - Settings", "0 - Phone Info". ICSS currently supports version "YF04" for this phone. If you have version "YE19", you will need to have the phone upgraded to the latest firmware "YF04" from a local Sprint store, before ICSS can read from the phone. Version YF19 are experiencing power cycling issue when scrolling through the contacts too quickly.
Cable Issues: None
Other Issues: None

Sanyo 5500, 7300:
Firmware Issues: None
Cable Issues: None
Other Issues: 'New Phone Transfer' component - Caller ID may not function properly (ex: The contact name will not appear) when using 'New Phone Transfer' component.

Sanyo 5600:
Firmware Issues: None
Cable Issues: None
Other Issues: When you plug the USB cable into the handset, it gives you a few options:
1. Picture Bridge
2. Mass Storage
3. Standby Mode
You have to put it into standby mode from that menu each time it read and write.

Sanyo 7500 and 9000:
Firmware Issues: None
Cable Issues: None
Other Issues: Sanyo 7500 and 9000 requires Sanyo OEM driver.

Sanyo 8100:
Firmware Issues: None
Cable Issues: For serial cable: none For pure USB cable: In order to load drivers correctly for this phone, make sure the phone is turned off, then plug in the cable to the phone and computer and finally turn the phone on. Sometimes, if the cable is plugged in when the phone is on, then Windows tends to report and 'Unknown USB device'.
Other Issues: None

Sony Ericsson T206, T300, T306:
Firmware Issues: None
Cable Issues: None
Other Issues: 'Phone Book' feature: Due to handset limitation, user needs to delete all the contacts on the phone manually. A reminder pop up window will appear to delete the contacts. However, the phone model might not be listed correctly on the pop up window.

Sony Ericsson T226:
Firmware Issues: None
Cable Issues: None
Other Issues: User has to erase phonebook on each exportation. No protocol to handle email.

Sony Ericsson T300:
Firmware Issues: None
Cable Issues: None
Other Issues: Due to handset limitations, the user has to manually delete the phonebook on the handset before each export function.

Sony Ericsson T608:
Firmware Issues: None
Cable Issues: None
Other Issues: Sometime, connection may fail after a phone book export. A power cycle or reconnect the data cable will solve this problem.

Telular SX5T:
Firmware Issues: None
Cable Issues: None
Other Issues: 'Settings' component: User needs to select 'Write' to phone first before selecting 'Read' from the phone. 'DLL Authorization' error messages will appear if user selects the other way around.

General tip for TREO Handsets: To install drivers, you must install HotSync drivers (or the TSR needs to get them from Sprint). Then connect the phone and press ##8778# to enter data transfer mode. The screen will turn colors and in DM you will have a HTC device.

Treo 650 : Connect the phone to the PC, when connected press ##8778# on the handset, the phone will change modes. Look for the Found New hardware wizard. Be sure that you load the HTC USB drivers.

Treo 700W: Connect the phone to the PC, when connected press ##8778# on the handset, the phone will change modes. Look for the Found New hardware wizard. Be sure that you load the HTC USB drivers.

Treo 700P: Connect the phone to the PC, when connected press ##8778# on the handset, the phone will change modes. Look for the Found New hardware wizard. Be sure that you load the HTC USB drivers.

Audiovox 6600: Press Power button (hold down), press top left button on side panel of PDA (hold), use stylis to press in the master reset on bottom of phone (small hole on bottom left of phone). Release all button phone will go into serial or USB mode when phone is connected to the cradle.

Audiovox 6601: Press Power button (hold down), press top left button on side panel of PDA (hold), use the stylus to press in the master reset on bottom of phone (small hole on bottom left of phone). Release all button phone will go into serial or USB mode when phone is connected to the cradle.

Audiovox 6700: Dial "##3424#" on handset, (be sure to have phone connect to PC when dialing. This will put phone into PST mode.

BlackBerry 8703e: This phone requires only the Black berry USB drivers to be installed in order for this phone to work.

Samsung I830: Press top left top left button on face of PDA (hold button down), slide down the power button, take stylus and press reset button, (continue to hold the button down). Release power button, release reset button with stylis, let phone reboot (still holding top left button) when the phone reboots should see text that states "CDMA formatting root". Once phone turns on click the start button and select settings, click on system and click on data connection. Be sure to choose internal modem, click on (top left), ok again and connect data cable. continue to use ICSS with PST supported functions.

NexTel I730: If you do not have the IDEN USB Drivers loaded the phone will show up and as a blank device in the device manager users must install these drivers prior to connecting this phone.

NexTel I205: User must have IDEN phone drivers installed for this phone to work with ICSS.

Motorola CC290: When the phone is connected to the USB hub, the phone may not be seen by the PC. You can tell by listening to the phone. If it beeps, the PC has detected the phone. If the phone does not beep, you need to remove the cable 40 from the USB hub and connect it to the PC directly, connect the phone to the cable. Once you hear the phone beep you can then connect the cable and phone back into the USB hub.

Sanyo 7400: if phone has been destroyed by ICSS, you can rescue phone by removing battery from phone, hold the "talk" key down, connect battery and dial "load" on keypad, release talk key, phone will be in reuse mode.

• For Nokia and LG handsets, use the OEM drivers to work with the data cables.
• Belkin USB 7-Port Hub: The Belkin Hub is no longer the default USB Hub for ICSS.
• Cable #51: This Cable, for use with Sanyo handset models, will be replaced with Cable #1 (a pure USB cable).
• Connecting Multiple Phones of the Same Model: when connecting multiple phones of the same model to the USB Hub, the "source" or "old" phone must be connected to the lowest USB port (for example, port #3) , and the "target" or "new" phone should be connected to a higher port (for example, port #5, etc.).
• When phones are not connecting to software you can reset phone and try connecting again.

If the handset, hardware and communication errors can be ruled out, then the problem will most likely reside with the ICSS application. Such errors will manifest themselves as small problems like data not being intact when transferred over from one phone to another, application crashing when certain actions are performed etc. Such cases should be reported to FutureDial so that we can test and resolve the error as soon as possible.

USB driver installation is a straightforward procedure. However, sometimes after the drivers are installed and a phone with a USB cable is plugged in, the drivers might not load correctly for the phone or the Operating system will have trouble identifying the device. The following are standard procedures for troubleshooting such situations.

Device Manager

Location in Windows where devices attached to the computer are listed. Note that the phone needs to be turned on and connected to the computer through the USB cable in order to be identified by Windows Device Manager.

How to find the Device Manager in Win 2000 or Win XP:

(Win 2000) Click 'Start', select 'Setting" select 'Control Panel' and double click on 'System'. Switch to the 'Hardware' tab and you will see a button that says Device Manager.

(Win XP) Click 'Start', select 'Control Panel' and double click on 'Performance and Maintenance' and double click on 'System'. Switch to the 'Hardware' tab and you will see a button that says Device Manager.

  1) Look in the device manager under modems for a listing that says FutureDial Modem. If you don't see this, then this means that the drivers for the phone did not load correctly.

  2) In a situation like this, you will need to look for one of the two listings in the device manager.

    . An Unknown Device under the Universal Serial Bus (USB) Controllers Option
    . An Other Device listing under the device manager (usually with a yellow exclamation mark)

  3) For the unknown device - right click on it, select uninstall/remove, unplug the cable, power cycle the phone and then try a different USB port. If you repeatedly get an unknown device then the cable is most likely defective since the OS cannot even recognize it.

  4) For the other device listing, you can double click the other device (Qualcomm device, Sanyo device etc.), switch to the driver tab, choose Update Driver and then let the wizard try and find the drivers again. If it still cannot find it you will need to run the USB installer from the CD and try the steps above again.

If all of the above still fails, contact FutureDial to submit a request for technical support. You will typically receive a response from us within the next business day.

Cause	The HASP component (associated with the security dongle) is crucial to the ICSS application. HASP will not load if you do not have administrative rights on your system.
Fix	Log in as an administrator and reinstall the software - the HASP component will then install successfully.

Cause	Third party software running in the background that could possibly cause interference.
Fix	Look in the bottom right Task Icon Tray for any software that could be occupying the PC's communications ports, such as Hotsync, ActiveSync, or even a wireless Bluetooth manager. Shut them down and restart ICSS.

Cause	ICSS does not preserve such voice data.
Fix	ICSS does not support preservation of voice and speed dial settings.