Is your process current with the industry? The evolution of automation and technology has left many processes antiquated in the market. Get that fresh perspective to see what you can do to be best-in-class.
Our experts hold over 15 years of experience in device processing and operational management. We understand the full range of your business, from unit collections, warranty, repair, refurbish, renew, and trade-in buyback to operational management, inventory procurement, inventory management, client management, and how those intricate pieces fit together on your bottom line.
Automation: We look for areas where we can improve your operation via automation and integration. Automation provides a more cost effective process that reaps the benefits of speed, predictability, flexibility, and accuracy. Integration can often eliminate redundant data capture while streamlining operations to remove activity that does not add value to your product.
Operation: We key in on each touch performed by operators and evaluate the most cost effective methods that add value to the device. Our Lean Sigma approach identifies the 7 common wastes in the process, and reports back on opportunities to improve quality and efficiency. Every second of labor costs you money; we map out how to do more with less cost.
Finally, a solution that fits like a glove is now a reality. Our solutions are designed to be easily customizable to meet the needs of your business. With FutureDial product solutions, you are in control of your process, testing, and SLA requirements. We at FutureDial believe the software should work for you, not the other way around.
Our customizable client profiles allow you to determine how our solution platform modules fit into your process. Many off-the-shelf solutions require you to complete the full sequence of testing in the order that was determined by the software designer. We understand that every business model is unique; therefore, we designed our solutions to allow you to elect where and when each function should apply.
- Select exactly which tests to perform
- Select conditional testing workflows
- Customize parameters to meet your SLA requirements
- Eliminate excess testing and processing
- Configure individual workstations or operational line on-the-fly
Seamless integration allows FutureDial solutions to plug right into your existing systems flawlessly. Eliminate manual data capture and user error by allowing our solutions to collect important data during processing and slide that result back into the system(s) you already have in place. Our solutions can also receive information and logic from your backend systems, so they can work hand-in-hand to give you the most efficient and effective process on the market.
Many processes struggle to cover the inadequacies of systems, often adding excessive cost to bend around their rigid functionality. Stop working around gaps and let us help you resolve them with automated solutions. Our custom integration allows your eliminate redundant user interfaces, remove manual data entry and simplify your process data into a single point of collection and reporting.
- Collect better data
- Two way system integrations
- Seamless User experience
- Eliminate manual data entry
- Simplify operator experience
FutureDial solutions handle the complex work of device processing, thereby reducing and de-skilling operator interaction. This simplification allows for rapid training as well as a shorter turn around for new employees to become efficient and more productive.
FutureDial customers will learn best practices of using our products to optimally process devices, starting with the basics of how to prepare devices for processing, troubleshooting common connection problems, and identifying device status alerts and prompts.
The course combines instruction, demonstration, and hands-on exercises to provide a solid foundation in:
- Device interaction and preparation
- Tile color Identification
- Common error codes and root causes
- Hub and device cable troubleshooting
- Additional product features
- Station layout recommendations
- Viewing transaction results in the web portal
- Creating & managing user accounts