1. What kind of USB
cable should I be using?
The cable is the same one for the Sanyo 4900
and 5300. It is a USB cable.
2. Where can I buy
this USB cable?
RadioShack,
Best
Buy, Fry’s,
or CompUSA,
shop.futuredial.com.
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3. Where can I find
the USB drivers for my cable?
For the Sanyo 8100 after you register a FutureDial
serial number you will be able to download the
necessary USB drivers to use with our software.
Go to the web site and download the latest version
of Sanyo8100USB drivers zip file. This new zip
file contains an exe file that can be run automatically
to install the driver files as opposed to an
older one that only contained files with no
installer program. It can be found at www.futuredial.com.
Look for Customer Support
-> Drivers
for USB Cables. Click on the link near the
text that says: Manual
USB Driver Installation (For Advanced Users
Only) Download the Sanyo 8100 USB Drivers.
Before you plug the phone into the computer,
turn the phone off. (This is very important
for the Sanyo 8100)
Plug it into your computer.
Turn the phone on.
To test if the USB drivers have been installed,
use these steps to get into your Device Manager.
Look for the My Computer icon. Right click on
it. Choose Properties.
Click on Hardware or Device Manager.
Click on the plus sign next to Modems.
If the USB Drivers are installed you will see
a Futuredial USB Modem under Modems.
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4. I bought only the USB
Cable how can I get the USB drivers?
If you are just using the USB cable, without FutureDial
software, you do not need to use the drivers made
for the Sanyo 8100 and Windows XP. Those drivers
were written specifically for use with FutureDial
software.
The Sanyo drivers should work with any other software
and the 8100, however we have not done any testing
on other software except for SnapSync, SnapDialer
and SnapMedia.
Go to www.futuredial.com, look
for Customer Support ->
Drivers for USB
Cables.
Click on the Manual
Driver installation.
Download the Sanyo 4900/5300 Drivers.
Run the installer.
Before you plug the phone into the computer,
turn the phone off. (This is very important)
Plug it into your computer.
Turn the phone on.
These drivers should work with any other software.
However, we since we have not tested any other
software, we cannot offer any support for using
the drivers with other software.
To test if the USB drivers have been installed,
use these steps to get into your Device Manager.
Look for the My Computer icon. Right click on
it. Choose Properties.
Click on Hardware or Device Manager.
Click on the plus sign next to Modems.
If the USB Drivers are installed you will see
a Sanyo USB Phone under Modems.
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5. I think I have installed
the USB Drivers, is there a way to check to
see if my USB cable was installed properly?
Look for your My Computer icon. Use your right
mouse button and click on it.
Choose Properties, then choose Hardware or Device
Manager.
Click on the Plus sign next to Modems. There
should be a Futurdial CDMA Modem or a Sanyo
USB Phone.
6. If my USB drivers
are not installed properly how can I fix it?
First, make sure the cable is plugged directly
into the computer. If the computer is recognizing
an Unknown Device when you connect the Sanyo
8100 to the computer through a USB cable, there
are two things to try. Make sure the phone is
disconnected from the cable and computer. Turn
the phone off and then plug it into the computer.
Once it is connected turn the phone on.
Should that not work, restart the computer
with the phone plugged in and turned on in your
computer. That usually gets the computer to
recognize the phone. If the phone continues
to show as an Unrecognized Device, there may
be a problem with the cable, phone or USB port
on the computer.
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7. I have Windows 98SE
or ME, no matter what I do, I am not able to
load the USB drivers. What can be done?
Look in your Device Manager under the Ports
Settings. Look for your My Computer icon. Use
your right mouse button and click on it. Choose
Properties, then choose Hardware or Device Manager.
Click on the Plus sign next to Universal Serial
Bus Controllers. If there is a USB Composite
Device, double click on it. Then click the Driver
tab and then update driver. From there you need
to point your computer the folder/CD that has
the proper USB drivers to install your device.
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