1. General 2. Update 3. USB Drivers 4. Installation 5. How To Use SnapMedia 1. General What do I need to use SnapMedia? What is the difference between the Sprint Multimedia Master Software and SnapMedia? I have a phone model from a wireless carrier not listed as being supported by SnapMedia; however, the phone model is listed as being supported under another carrier. Can I use SnapMedia with my phone? Any plans to support Motorola Nextel Phones? Any plans to develop for Macintosh systems? 2. Update I have SnapMedia, however my phone is not listed as one supported by the software. What can I do? Should I update my software to the latest version? The packaging indicates that my phone is not listed as being supported. How to do I update the software to support my phone? How can I update my SnapMedia software? I have a newer phone model and am unable to download the update from the website. What can I do? 3. USB Drivers What do I need to do to use my USB cable? 4. Installation The software is asking for a serial number when installing the software. Where do I find this? My serial number is not working, what can I do? I am being told prior to installing the software to make sure the USB Drivers are installed first. How can I do this if my phone model is not listed? When I try to reinstall the software, the only options I am presented with is to Repair or Remove. What do I need to do to reinstall the software? 5. How To Use SnapMedia I have a USB cable connecting my phone to the PC, SnapMedia is asking me for a COM port. Why isn't it asking me for a USB port? I am using a Pocket PC, will ActiveSync interfere? The software seems to have trouble finding my phone. Can I download camera images from my phone? I want to send the images and ringers that I have downloaded onto my phone to my computer. Is SnapMedia able to do this? What image formats are supported by SnapMedia? What ringer formats are supported by SnapMedia? Where can I get ringers to send to my phone? Can I convert a .wav or .mp3 file into a MIDI ringer?