| USB Drivers
What is a Prolific USB Cable?
This is a cable that is made exclusively for FutureDial software. The cable can be distinguished by a black box in the middle of the length of the cable. Please note – this cable has only been tested to work on FutureDial software.
I have the USB data cable and want to use my phone as a modem, how can I do this?
You need to have the USB drivers which either came with your cable, or are available as a free download from our website. In addition to this, you will need to have the program called SnapDialer. SnapDialer will allow you to use the USB drivers to install the drivers for the prolific USB data cable.
When I try to download the USB drivers, I am being told to enter a serial number, what is that and where can I get it?
The serial number comes from the FutureDial software package, SnapSync, SnapDialer or SnapMedia. Once you have registered the serial number, you will be able to download the USB drivers that are specific to your phone. There needs to be a registered serial number in order to get the USB drivers from our website.
Top
Installation/Troubleshooting
How do I install the USB Drivers?
There are two options for installing the USB drivers for this cable. The two options depend on where you get the USB drivers. They are located on the Support section of our website under the Downloads option. The other place is from the CD itself.
Installing Drivers found on the FutureDial website:
Look for the Support and then the Download section. Once you enter your serial number and email address, you will be given an option to download USB drivers. Download this file to your computer. Choose the Save option.
Find this file. Double click on it. There should be an option to Install USB Drivers. Choose that option. If your specific phone is not listed – pick any Motorola V60 phone. Any FutureDial cable with that black box is able to use the same USB Drivers.
Install the USB drivers and then connect your cable to the computer. The computer should have an Add New Hardware Wizard and then automatically install the USB Drivers.
To test if the USB drivers have been installed, get into your Device Manager.
Click on the plus sign next to Ports.
If the USB Drivers are installed you will see FutureDial USB to Serial Device or Prolific USB to Serial Device. This device should be assigned to a certain COM port.
To install the USB drivers using a FutureDial software CD:
Insert the FutureDial software CD into the drive. A menu will open up automatically. Choose Install USB Drivers. There will be an option to pick your phone. If your phone is not listed, choose any Motorola V60 phone. All FutureDial cables that have the black box in the middle of the length of the cable uses the same USB Drivers.
Connect your cable to the computer. The computer should have an Add New Hardware Wizard and then automatically install the USB Drivers.
To test if the USB drivers have been installed, get into your Device Manager.
Click on the plus sign next to Ports.
If the USB Drivers are installed you will see FutureDial USB to Serial Device or Prolific USB to Serial Device. This device should be assigned to a certain COM port.
This is a USB cable, why is it assigned to a COM port?
The computer will take a device that connects to the computer and assign it a COM port. When you are checking for which port the device is connected to, you are looking for a COM port and not a USB port number.
I have run the USB Installer and my computer is not recognizing my phone when I plug it into the computer.
First we have to see if the USB drivers were installed properly. Go into the Device Manager
Look under Ports for a “Prolific USB to Serial” or “FutureDial USB to Serial” device. (The cable is installed correctly if you see either of these devices).
If you don’t see the above devices look under Other Devices or Universal Serial Bus Controllers for an Unknown Device. Remove this device by using your right mouse button to click on it, choose the Remove or Uninstall option and restart your computer. If the Device continues to not be recognized by your computer, there is probably a hardware issue, either the USB port, the cable or the phone itself.
How do I install the modem to connect to the internet?
You need the software called SnapDialer. Click here to see if your phone is supported. [Insert link to Snapdialer supported phones]
As you install SnapDialer, there will be a step that says Install SnapDialer modem. Make sure you click on that and install the modem.
You need to have the SnapDialer software to install the modem. Once you finish the installation you will see either a SnapDialer 19.2k modem or a SnapDialer 230k Modem.
Top
SnapSync
What can I do if SnapSync is not reading my phone?
Make sure the USB drivers are installed properly and also make sure that SnapSync has been updated to support your phone model. Disable any software that links to an external device such as ActiveSync or HotSync.
How do I know if my SnapSync software has been updated to support my phone?
Different versions of SnapSync will support your phone. There is a file on your computer that you can check to see if your phone has been updated. It is called the SnapSync.ini file. Click here for more information on how to find this file.
If your phone is not listed – do the update from the FutureDial website. Go to www.futuredial.com. Look for Support and then Downloads. Once you enter your Serial Number and email address, you should be able to download a SnapSync update.
This should add your phone model as a supported phone.
The software is asking me for a COM port and phone model, what do I do?
If the software is asking for a COM port and phone model, there are two things to try. First, pick the correct COM port and phone model. The USB drivers assign a USB spot to a particular COM port, even if a USB cable is being used.
Click here for more information on how to find your Device Manager. The USB section will have more information on where to look for the COM port.
Also – if the software is asking for a COM port and phone model, that usually indicates a device conflict. Usually a program like HotSync or ActiveSync using up a COM port causes this.
Top
Verizon SnapDialer
My connection fields are blank, what is the information that I should use?
Use the following information to connect your phone and a computer to the internet.
Dial number: #777
User name: qnc
Password: qnc
Modem: use the modem installed when you installed the USB drivers.
Verizon Express Network or High Speed Connection Customers only:
Dial Number: #777
User name: <your 10 digit phone number>@vzw3g.com
Password: vzw
Modem: use the modem installed when you installed the USB drivers.
My phone isn’t listed when I install SnapDialer.
Customers with a plain USB cable. Pick any phone model, install the software.
Use the New Connection button to create a new connection with the dial information as listed above.
Cables that have a black box in the middle of the length of the cable. Pick the Motorola V60. Install the modem when the button says Install SnapDialer Modem.
Will I be able to use my phone to connect to my own ISP?
The phone you have supports connecting only to the Verizon network. It is not supported to link to any other ISP.
My phone is not able to make a connection.
The first thing to check is the browser built into your phone. Make sure you are able to connect through the browser on your phone and visit a few pages. If you see a message that says ‘Security Key Not Recognized’, contact Verizon and have them reset your browser on your phone.
How am I being billed for this connection?
The SnapDialer type of connection is billed through the Verizon plan. Please check to see how you are billed. Different rate plans handle data services differently.
To get the higher data speeds you will need an option added onto your standard rate plan.
Top
SnapMedia Ringers
What type of ringers are supported?
SnapMedia supports the transfer of MIDI ringers to the phone.
Where can I find MIDI ringers?
MIDI ringers are available from various sites on the internet. Using a search engine like yahoo or google will provide you with a list of sites that have MIDI ringers.
The memory status on my phone shows that I have plenty of space, can I use this space to load more ringers?
The phone memory is divided into areas. That means there is only one area that you can load ringers into. The memory in these areas are not interchangeable.
Can I convert other ringer types to MIDI ringers?
Our software can only read MIDI ringers. There are options to convert other ringers types to MIDI, however we have not tried them here.
Can I create ringers with SnapMedia?
SnapMedia will let you transfer and edit the length of ringers; you will need a separate program to create your own ringers.
What do I need to do to send ringers to my phone?
- Open SnapMedia.
- Click on the tab that is indicated for Ringers.
- Use the Folder search window to find the folder that you have ringers stored.
- Click on the ringer you want to use.
- Use the slider bar to adjust the length of the ringer.
- Press the Save button – or the Disk icon.
- Once you assign the ringer to a particular location, press Export.
Does SnapMedia allow me to pull the ringers from the phone and send them to my computer?
SnapMedia will only allow you to send ringers to the phone.
Where do I find the ringers that I have sent to the phone?
The places to check where the ringers are stored are in your Menu option. Depending on your phone, you will be looking for one of these choices, Gallery or PC Sync (Under Tools and Extras).
Top
SnapMedia Images
What type of images can I send to my phone?
SnapMedia supports .jpg, .bmp and .png files.
The memory status on my phone shows that I have plenty of space, can I use this space to load more images?
The phone memory is divided into areas. That means there is only one area that you can load images into. The memory in these areas are not interchangeable.
Where can I find the images to use for my phone?
You can use almost any image that you see on the Internet. Save the picture you see on the Internet to your computer. Once you do that SnapMedia can load this image into your phone.
How do I load an image into my phone?
- Open SnapMedia.
- Click on the tab that says Images.
- Choose the file you wish to load into your computer.
- Use the zoom and crop buttons to fit the image into the dotted box.
- Press the Preview Image button.
- Save the file.
- Now assign the image to a location or contact.
- Press Export.
Where can I find the images that I send to my phone?
The places to check where the images are stored are in your Menu option. Depending on your phone, you will be looking for one of these choices, Gallery or PC Sync (Under Tools and Extras).
Top
SnapMedia Image Extract
What do I need to do to send my camera pictures to the phone?
Open SnapMedia.
Click on the Image tab.
If your phone supports sending images from the camera to the computer, there will be a button that indicates information going from the phone to the computer.
If that button is greyed out – check to see that your phone supports sending camera images to the computer.
If that button is not there – make sure you have the latest version of SnapMedia.
The software will make you choose a location. Choose a folder and select Open. The images will be transferred from your phone to the computer to this folder.
Top
|
