NTF Investigator TM
Ineffective and inefficient device troubleshooting and product returns create unhappy customers and destroy device and carrier credibility
Solution Features
A Cloud-based Artificial Intelligence Solution
Resolve complex problems, receive field reporting, and manage alerts while the device is still in the hands of the consumer preventing unnecessary 'No Trouble Found' returns and improving customer satisfaction and retention.
Multidimensional Analytics
This solution offers best-in-class analytics in cloud environments of structured and unstructured data sets.
Artificial Intelligence Driven
Determines underlying factors of device problems through contextual inferences and pattern recognition.
Cloud Based
Eliminate the need for customers to bring devices into a physical location for support and deflect potential returns.
Custom Dashboards
Customer care reps receive all the relevant information to craft remedies through a white-label dashboard.
Solution Benefits
Speed
Rapid indexing, response time, and updates in near real-time
Relevant
Contextualized analysis allows the A.I. engine to fully understand the data
Flexibility
Supports intranet, web, mobile, and desktop queries with multi-language capabilities
Custom Testing
Fast and accurate indexing of large data sets within the cloud
Cost Efficient
An efficient large scale search engine with 1/100th the number of servers needed
Intelligent Infer-ability
Capable of inferring results outside a given dataset captured from devices
Number of Servers Needed
only
Query Response Time
up to
Update Existing Databases
in under
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