The FutureDial Blog


TAKEAWAY: Automation is rapidly transforming preowned smartphone refurbishment, streamlining processes and boosting profitability. About 31% of companies have implemented automated processing functions, the global mobile supply chain facility automation market is predicted to surge to $69 billion in the coming years. Businesses are increasingly recognizing automation’s potential to heighten productivity, efficiency, and financial outcomes, fostering a growing inclination to adopt more automation. However, this transition is not without challenges, with concerns around costs, return on investment, and securing suitable suppliers presenting obstacles to the seamless integration of automation into their workflows.

Automating for Success

With constant tech innovations and feature upgrades, many users are eager to own the latest smartphone models, resulting in a significant influx of preowned smartphones in the market. This has created a lucrative opportunity for refurbishers who breathe new life into these devices. To capitalize on this growing market and remain competitive, refurbishers are turning to automation to streamline their processes and boost profitability. In this article, we will explore the automation advantage and its role in driving profitability for refurbishers of preowned smartphones.

The Numbers Reveal the Need for More Automation

The need for automation in operations has become increasingly evident, with companies recognizing its potential to streamline processes, enhance productivity, and improve efficiency.

  • A significant majority of businesses, 76%, have embraced automation to standardize or automate their daily workflows, leading to improved efficiency, according to Formstack’s report.
  • Additionally, 58% of businesses utilize automation to handle data and reporting tasks, facilitating better planning and decision-making processes.
  • Small businesses are not left behind either, as an impressive 88% of small business owners credit automation for empowering them to compete effectively with larger enterprises, leveling the playing field and enhancing overall competitiveness in the market (Source: Zapier – Dec 21, 2022).


Supply chain management is another area where automation plays a pivotal role:

  • 45.1% of businesses recognizing its critical importance in optimizing inventory management.
  • Data analytics is set to be a game-changer for supply chain management, according to 40.7% of contemporary businesses, as the insights derived from data analytics are expected to revolutionize the industry in the next two years (Source: G2 – July 2023).


Despite the potential benefits, businesses face obstacles to automation adoption, such as concerns about costs, return on investment (ROI), and finding the right suppliers. Nevertheless, the transformative impact of automation is undeniable, with the promise of streamlining supply chains, reducing expenses, and nearly doubling profits (Source: G2 – July 2023).

  • McKinsey’s findings show that while the potential for automation is substantial, the adoption varies among businesses, with 31% of companies having fully automated at least one function.
  • However, there is a clear motivation among employers to harness automation’s power for enhancing human performance and productivity, as stated by 57% of employers surveyed by Willis Towers Watson. As technology advances, the potential for further automation adoption remains promising, paving the way for a more efficient and productive workforce (Source: – 2023).


Warehouses, crucial components in the supply chain, have been grappling with a severe shortage of staff, but automation offers a promising solution. Supply chain professionals who have embraced automation report improved retention rates and acknowledge its potential to upskill employees and create new job opportunities.

  • Despite challenges, such as cost considerations, the future of warehouse automation remains promising, with the global market projected to reach $69 billion by 2025, revolutionizing the industry and mitigating labor shortages (Source: Supply Chain Brain – July 2023).
  • In response to the ever-increasing demands of the market, companies are investing significantly in automation solutions to maintain their competitive edge (Source: Supply Chain Brain – July 2023).


Improved Efficiency and Time Management:

Automation tools and software have revolutionized the refurbishing process by streamlining various tasks, significantly enhancing efficiency and time management.

  • Streamlined Issue Identification: Automated diagnostics swiftly spot hardware and software problems. Systems test multiple smartphones at once, cutting time to detect and fix defects.
  • Ensuring Privacy and Enhanced Security: Automation improves data wiping for preowned phones, assuring privacy and data regulation adherence to confidently sell devices without residual user data concerns.
  • Seamless Software Updates: Updates to keep smartphones current are seamlessly automated, without manual steps.


By leveraging automation, refurbishing companies handle larger smartphone volumes in shorter timeframes, boosting productivity and meeting higher demand for increased revenue. Faster turnaround times strategically allow refurbishing businesses to remain competitive in the market.

Consistency and Quality Assurance

Automation plays a crucial role in ensuring consistent quality throughout the refurbishing process, safeguarding customer satisfaction and maintaining a positive brand reputation. By adhering to predefined standards and protocols, automated systems enforce a uniform set of procedures for every refurbished smartphone, minimizing variations in the final output.

  • Top-Quality Assurance with Automated Tests: Automated tools scrupulously evaluate each device, catching minor flaws often missed manually.
  • Consistency & Uniformity for Quality: Automation ensures uniformity with reliable testing and inspection processes to guarantee surpassing industry norms with heightened quality assurance.
  • Reducing Returns and Costs: Automated checks catch and fix defects, decreasing the odds of customers returning faulty devices, and trims operational costs linked to handling returns and warranty claims.


By incorporating automation into their quality assurance processes, refurbishers can differentiate themselves in the market by offering consistently high-quality products. The automation advantage not only boosts customer satisfaction but also fosters positive word-of-mouth and online reviews, contributing to enhanced brand reputation. As a result, refurbishers gain a competitive edge in the preowned smartphone market, attracting a loyal customer base and driving long-term profitability.

Cost Savings and Resource Allocation

Embracing automation in refurbishing operations offers refurbishing businesses substantial long-term cost savings. While there may be an initial investment required for implementing automation tools and software, the benefits far outweigh the upfront costs.

  • Cost Savings through Efficient Resource Allocation:

Automated systems streamline workflows and eliminate redundant tasks, making the most cost-efficient use of available resources.

  • Maximizing Productivity and Job Satisfaction:

Automation trims manual labor needs, lowering refurbishing firms’ costs. Automation replaces repetitive and time-consuming tasks, freeing up skilled employees to focus on more value-added activities, such as quality control, customer service, and product innovation.

  • Error-Free Refurbishing:

Human-induced errors can lead to defects in the refurbished smartphones, prompting rework or warranty claims. Automated checks and standard procedures cut these errors, lowering rework costs and warranty expenses.

  • Leveraging Automation’s Cost Savings for Business Growth:

The cost savings achieved through automation can be reinvested strategically to further grow the business, promoting their high-quality refurbished smartphones to a broader audience.

  • Diversification for Growth:

Cost savings enable refurbishers to diversify their smartphone range. Expanding into new markets or products can create more income streams.

Enhanced Data Security and Privacy Compliance

Handling sensitive user data is a critical aspect of the refurbishing process, and automation plays a vital role in ensuring comprehensive data security and privacy compliance.

  • Data Security Safeguard:

Advanced automated tools securely wipe personal data from used smartphones before resale, utilizing intricate algorithms to overwrite data multiple times, minimizing data breaches and identity theft risks.

  • Securing Customer Data During Workflows:

In addition to data wiping, automated systems separate data from each device, preventing mix-ups and cross-contamination to boost security.

  • Compliance with Regulations Assures Data Protection:

Through automated data security, refurbishing firms guarantee compliance with distinct privacy laws like GDPR, R2v3 or CCPA, with auditable data handling records if needed for certification.

  • Risk-Free Safeguards Against Data Leaks:

Automation greatly helps to prevent legal troubles and fines by reducing accidental data leaks, ensuring uniform data wiping, boosting accuracy and reliability, and minimizing risks.

Real-time Analytics and Performance Insights

Automation platforms in the refurbishing industry play a pivotal role in providing real-time analytics and performance insights that help businesses operate more efficiently and respond strategically to market demands.

  • Monitoring Success:

These tools automate KPI tracking in refurbishment. Metrics like turnaround, defects, quality, satisfaction, and efficiency are gathered, processed, and displayed in user-friendly dashboards. Refurbishers monitor operations and make informed business decisions with clear insights.

  • Insights for Improvement:

Real-time analytics help refurbishers gain a deeper understanding of their performance trends, strengths, and improvement zones to take corrective action promptly.

  • Unlocking Efficiency for Optimal Processes:

Real-time insights enhance refurbishers’ efficiency. Pinpointing bottlenecks and workflow issues lets them optimize, allocate resources better, and cut costs.

  • Automated Analytics Propel Businesses Ahead:

Data-driven choices offer a competitive edge in refurbishing. Analyzing trends and preferences with real-time analytics enables quick adaptation to shifts. If a specific smartphone model gains popularity, automation can help prioritize its refurbishment, meeting demands and benefiting from the trend.

Automation: The Driving Force Behind Thriving Smartphone Refurbishers

The automation advantage has become a game-changer for refurbishers of preowned smartphones. Embracing automation enhances efficiency, maintains quality, cuts costs, ensures data security, and provides insightful business decisions and boosts profitability. In a growing preowned smartphone market, those adopting automation thrive in competition. Automation is more than strategy; it’s essential for refurbishing success.

Reach out to FutureDial at or visit to discover automation technologies that streamline and optimize your mobile device refurbishing and reselling operations.

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